What to expect from a telehealth consultation
Guides
If you have never had an appointment with a clinician over video, it is normal to wonder how it works. A telehealth consultation is simply a live conversation with a clinician, held over a secure video connection instead of in a clinic room.
Before your appointment
When you book, you will usually be asked to share some background about your health and what you would like to talk through. This helps your clinician prepare, but it is not the consultation itself and it does not replace the conversation. Set aside a quiet, private space and have any relevant information handy, such as a list of medicines you take or questions you want to ask.
During the consultation
Your clinician will verify your identity, then talk through your history, your goals, and any concerns. You can ask questions at any point. The aim is a genuine two-way conversation.
Depending on your circumstances, the outcome might be advice, a request for further investigation, a referral, ongoing monitoring, or, if your clinician considers it clinically appropriate, treatment. A prescription is only one possible outcome, and it is never guaranteed.
After your appointment
Your clinician will explain the agreed next steps. With your consent, relevant information can be shared with your regular GP so your care stays joined up.
Telehealth is not suitable for every situation. Your clinician may recommend an in-person assessment, urgent care, a GP review, a specialist referral, further investigation, or no treatment, depending on what is right for you.
This article is general information only and is not medical advice. It does not take your personal circumstances into account. For advice relevant to you, start your assessment or read our frequently asked questions. Results vary from person to person. Findings do not guarantee a particular outcome.